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OPTIMA Award finalist implements culture change to improve facility life for its residents-and staff

Long-Term Living Magazine

Sandra Hoban - Long-Term Living Magazine
04/26/2010

Rethinking values and practices brings everyone together to create a homelike environment at all levels of care.

After analyzing the results of its 2006 and 2007 Resident Satisfaction Surveys, management at Island Nursing and Rehabilitation Center in Holtsville, New York, noticed that while residents' perceptions of the quality of care and life provided were good, it wanted to offer opportunities to improve. With this in mind, Island Nursing began its culture change mission. According to David Fridkin, Island Nursing's Administrator/CEO, "We wanted to be considered different than the nursing home norm. Culture change involves rethinking values and practices. It is about change that brings all who are involved-staff, management, residents, and families-to a new way of creating an environment that brings each resident dignity and freedom."

Suggested by a resident's family, the Garden of Hope is a favorite retreat.


Island Nursing provides an environment where residents enjoy much of the privacy and choice they would have in their own homes and it is committed to helping residents continue their lives with dignity and meaning. In support of this commitment, the facility serves the needs of all residents-physical, emotional, social, and spiritual to help them enjoy a rich, full life.

Click here to read the rest of the article at Long-Term Living.



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