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Workshop Intensives


Pioneer Network Workshop Intensives are an all-day deep dive into one topic. Experienced Guides, who can demonstrate with hands-on practical approaches, will get to the heart and soul of the subject matter, while giving you the nuts and bolts that you can take home and use immediately. These Workshop Intensives are designed especially for YOU – the Pioneer attendee. So prepare for a day of interactive intense learning experiences.

For our 2015 conference, the Workshop Intensives will again take place on the last day of the conference: WEDNESDAY, AUGUST 5, from 8:30 am to 4:30 pm. There will be 11 Full-Day Intensives and one Site Visit Intensive. An added feature is that there will also be four half-day Intensives offered, two in the morning and two in the afternoon. You can register for one full-day intensive or the pair of half-day Intensives that works best for you.

There will be two breaks and a one-hour lunch break on your own. See the schedule below

 8:00 am to 9:30 am Full Day Workshop Intensives, Part 1 (11 options)
 Half Day Workshop Morning Intensives, Part 1 (2 options)
 9:30 am to 9:45 am BREAK
 9:45 am to 11:30 am Full Day Workshop Intensives, Part 2
 Half Day Workshop Morning Intensives, Part 2
 11:30 am to 12:30 pm Lunch (On Your Own)
 12:30 pm to 2:00 pm Full Day Workshop Intensives, Part 3
 Half Day Workshop Afternoon Intensives, Part 1 (2 options)
 2:00 pm to 2:15 pm BREAK
 2:15 pm to 4:00 pm Full Day Workshop Intensives, Part 4
 Half Day Workshop Afternoon Intensives, Part 2

Person Centered Life in Assisted Living: Navigating a Shifting Landscape
Room: Rosemont C-D

This program will explore current trends and best practices in person-centered assisted living. Beginning with the 8-year experience of an articulate "assisted living resident", your interactive day will confront some of the myths and realities of assisted living. You will explore how meeting clinical, social, and emotional needs in the face of increasing acuity can be done without compromising person-centered principles.
At the same time, you will accrue useable tools and best practices to create better person-centered living environments.

Jeanne Heid Grubman, Executive Director, Sunrise Senior Living
Juliet Holt Klinger, Senior Director of Dementia Care, Brookdale Senior Living

The Heart of Dementia
Room Rosemont A-B

What if we focused on everyone's strengths and not weaknesses? What if we are the ones who need to change our "challenging" behaviors? What if persons with dementia are acting exactly how you or I would if we were in their shoes? Join us for this day-long intensive as we review the foundations for person-centered dementia care and then dig deeper into the real world of that person. This foundation starts with seeing all actions and reactions of persons with dementia as communication and expressions of need, while understanding that we have to change our "behavior" to be with people. We will learn to see things from their perspective. You will also learn to develop plans supporting living well with dementia. Bring your open heart and mind for an empowering day, thinking beyond the traditional box of dementia care.


Sonya Barsness, Owner, SBC Consulting, LLC

Dining Delight: It's Everyone's Right
Room: London International

This Workshop will help you transform dining using the QAPI process, diet liberalization and residents' meal and snack choices. In long-term care, current standards support real foods first, as well as liberalization. This revolutionary shift in practice actually provides an opportunity to make changes utilizing the QAPI process. To operationalize new dining standards can be challenging. It also raises many questions – including how to maintain positive outcomes when liberalizing diets; how to make the transition without raising costs; and how to avoid citations and litigation. This interactive workshop provides the answers to your questions and the tools you need to successfully plan, implement and operationalize these concepts.


Carmen Bowman, Owner, Edu-Catering
Diane Hall, Owner, Balanced Senior Nutrition


The Restorative Sleep Vitality Program: Providing Undisturbed Sleep at Night and Engaged Activities during the Day
Room: Grand C

CMS and long-term care providers have never considered sleep as an integral part of the plan of care and services provided for residents. This Restorative Sleep Vitality Program is a combination of nationally recognized evidence-based, sleep research studies and the application of cutting-edge practices to enhance residents' sleep and wake times. This session will explain the top 10 disturbances that contribute to the residents' sleep hygiene and overall wellness, and identify operational actions and interventions long-term care providers can do to prevent sleep disturbances. We are challenging some of the standards of practice and operational procedures for providing care and services in skilled nursing homes. Our homes recognize that a good night's sleep is one of the most important gifts we can give our residents. Sleep is a vital part of keeping us healthy.


Sue Ann Guildermann, Director of Education, Empira, Inc.
Cindy Morris, Executive Director, Empira, Inc.
Sarah Brown, Director of Quality Improvement, Empira, Inc.

Supporting Wellness: The Power of "Arts Invitation"
Room: DaVinci A-B

Arts programming has dramatically enhanced the wellness of elders at Sanford Vermillion Medical Center, particularly residents with cognitive losses and/or mental health diagnoses, through arts and arts engagement. Our session describes the changes in our work place culture (aesthetically, emotionally and behaviorally) as a result of arts engagement programming; explores multi-modality art projects through hands-on, experiential learning; and demonstrates invitation strategies to enhance participation and deepen arts engagement experiences of persons and care givers. This dynamic workshop provides our support materials and best practices to bring more art to the populations you serve.


Ariadne Albright, Arts Program Coordinator, Artist in Residence, Sanford Vermillion Medical Center
Jill Christopherson, Executive Assistant, Sanford Vermillion Medical Center
Melissa Langle-Lee, Social Worker, Sanford Care Center Vermillion

Leadership for Excellence in the New Value-Based Health Care System
Room: Grand A

As the health care system transforms from rewarding "volume" to rewarding "value," the leaders whose organizations will succeed are those who embrace a culture of continuous improvement. Each organization's success depends on the everyday decisions staff closest to the residents are making moment by moment. This highly interactive session will help leaders put in place the systems, skills, and practices to provide stability at the point of service and support to those working hands-on with residents. The session will apply organizational and leadership concepts to eliminating off-label antipsychotics, reducing avoidable hospitalizations, preventing adverse events, and providing value for public dollars.


Cathie Brady, Co-Founder, B&F Consulting
David Farrell, Vice President, Post Acute Services, Telecare
Barbara Frank, Co-Founder, B&F Consulting


Back to Basics: Working as a Person-Centered and Relationship-Based Nurse
Room: Heathrow A-B

Everyone who works as a nurse has the capacity to practice nursing in a person-directed and relationship-based manner. In this workshop, we are going to identify practical ways to apply what we have learned at the conference. First, we must think deeply about what we routinely say and do at work, with residents, family members, one another, our bosses, and why. Lectures, discussion, role-playing, and videos will help us with this. Then we will develop our individual action plans to try some new person-directed and relationship-based approaches– with ourselves, in our work relationships, and with the physical work environment .


Mary Dellefield, Research Nurse Scientist, VA San Diego Health Care System

Growing the "Bright Spots": Using Structured Observational Measurement Tools for Improving Staff-Resident Relationships and Engagement
Room: Grand B

The Pioneer Network affirms that "relationship is a fundamental building block of a transformed culture." Every setting has these kinds of "bright spots"—relationships that shine, times when people are fully engaged in their environments, affectionate and meaningful conversations. One key to improving quality of life is discovering these bright spots and then drilling down to find what helps them occur. Once you know what makes them happen, you can build on that knowledge and help the bright spots flourish and multiply. This highly interactive, practical, and hands-on workshop will help you understand, implement and adapt person-centered "discovery tools"—simple structured observation tools designed to measure and spread "bright spots" in your organization.


Christine Hartmann, Research Health Scientist, Bedford VA Medical Center
Lynn Snow, Clinical Psychologist, Tuscaloosa VA Medical Center

Creating Experiences of HOME in All Settings -- Residential and Community
Room: United A-B

This workshop will provide an opportunity for participants to recognize the importance of "at-homeness" to well-being and to identify and practice techniques for shaping "experiences of home" in both residential and community long-term care settings. "At-homeness," is a place-based experience and a process of integration with one's situation, life and world. As a place, home is an empowering refuge of relationship and self-reconciliation where "the meaning of me" has a coherent narrative. Re-creating home is critical to healing and thriving, especially after illness, functional decline, loss or relocation. Participants will identify and practice methods to create, shape and protect the experience of home.

Diane Heliker, Faculty Associate, St. Xavier University-Chicago
Sheila Molony, Director of Quality Improvement, Connecticut Community Care, Inc.
Davina Porock, Associate Dean for Research, University of Buffalo

Prove that Person-Centered Care is Occurring: Advancing Excellence's "Circle of Success"
Room: International A-B-C

This hands-on session will dig into the "Advancing Excellence" person-centered care (PCC) goal. Facilitators include a medical director, family member and others who will guide you through the Circle of Success, a PDSA (plan, do, study, act) model of performance improvement. Small groups will work on determining what issues people are saying need improvement, and plans will be made on how to accomplish those improvements. Participants will then use data collected from the PCC goal to assist in improving the home's care plan meetings.


Doug Pace, Executive Director, Advancing Excellence
Carol Scott, Field Operations Manager, Advancing Excellence
Karen Alizzi, LTC Administrator, Abramson Center
Lisa Bridwell, Senior Quality Improvement Facilitator, Telligen
Raj Mahajan, Physician, CIMPAR
Adrienne Mihelic, Senior Biostatistician, Telligen
Rita Morris, Family Member

Beyond Care: Exploring the Glorious Adventure of the Spirit
Room: DFW A-B

Meaningful change begins within individual hearts. In order to serve as agents of opportunity for elders, we must first glimpse our own potential and be able to conceive how we would like to evolve as we age. Participants in this full-day program will discuss Pioneer Network Convener Carter Catlett Williams' 86-year journey as documented in her book, "Glorious Adventure," and will take home a clear vision of what is possible, both personally and professionally.

One of the core principles of the Pioneer Network and culture change is "Respond to spirit, as well as mind and body," yet we often get caught up in efforts to transform care of the mind and body without considering the dimensions and needs of the spirit in aging. This unique intensive will give participants an experiential acquaintance with the potential for freedom and self-discovery in later life.

*All attendees will receive a complimentary copy of the book, "Glorious Adventure."


Bill Keane, Consultant in Aging, Chicago
Wendy Lustbader, Affiliate Associate Professor, University of Washington


The Journey of Central Baptist Village - Finding a Deeper Culture through Connection and Relationship

NOTE: There is a limit of 40 registrations for this program. Including bus transportation to and from the Village, the program will run from 7:30 am to 4:30 pm. A one-hour lunch and two breaks will be provided.

NOTE: Attendees are requested to meet by the "Intensive 16 – Site Tour" sign which will be located
near the Perks Coffee Shop on the entry level of the hotel. Please be there at 7:30 am. The bus driver
will come in to the hotel to greet the group and to begin the boarding process. The bus is scheduled to
depart by 7:40 am for arrival at Central Baptist Village by 8:00 am

Central Baptist Village (CBV) is a retirement community of 250 elders located in Norridge, Illinois, less than 15 minutes from our conference hotel. Registration is now open for this unique community visit which has dubbed its culture change journey as "Finding a Deeper Culture through Connection and Relationship". This full-day site visit will be a total immersion in the culture change journey of the residents, families and team members, focusing on both strategies and tools for successful living in all settings, independent through the end of life. By means of five module experiences and a General Discussion, areas of focus will include building relationships among staff; developing authentic connections with residents; thriving with dementia; and choice and dignity at the end of life. Participants will work in groups of 8 or less.

Dawn Z. Mondschein, Administrator, Central Baptist Village
Julie Stevens, Director of Sales and Marketing, Central Baptist Village


PLACE - Programming for Living and Achieving Culture Change Environments: A SAGE Approach
Room: Florence

Buildings are expensive to build and more expensive to operate, especially if the design hinders operations due to a "mis-fit." In order to achieve ultimate success, care communities benefit most from engaging the full range of internal stakeholders in carefully and critically thinking through operational intentions and desired organizational outcomes. The SAGE PLACE pre-architectural programming process is a "self-help" approach intended to enable care communities to address every aspect of their organization's foundational underpinnings and operational activities. This enables communities to streamline their preparation for environmental development.


Addie M. Abushousheh, Gerontologist, Consultation & Research
Margaret Calkins, President, IDEAS Consulting, Inc.


The Glue of Change: Recognizing and Embracing Resistance
Room: Florence

This session will introduce a theory of change to achieve deep transformation. It explores the need for change, why the status quo might not be working and the desired outcomes of the proposed transformation. It assumes that elders, staff, families, and the organization itself will thrive in a new culture that is person-directed, while at the same time building barriers and resistance to this change. Participants will experience listening skills as part of this complex quandary. The theory presupposes conflict, but assumes that this conflict has a positive underpinning of creativity and commitment to the values of the organization. Resistance then becomes a multidimensional strategy and a key element of your plan for success.


Anna Ortigara
Maria Elena Del Valle
Organizational Change Consultants, PHI

Helping Consumers Navigate Through & Advocate for the Winds of Change
Room: International D-E-F

TRUE CHANGE – from the institutional "medical" model to a focus on person-centered care and practices – is dependent on consumers creating the demand for this change. In fact, consumers are learning about culture change and person-centered care and once they understand that they can have choices, dignity, control, and that their quality of life can be better - they do not want to settle for anything less. This interactive session will share about the amazing "whirlwind" of efforts underway throughout the entire spectrum of care, support and services to educate, inform and cultivate consumer advocates throughout the country, and how providers need to get prepared for the "new informed consumer" as a result of this call to action.


Cathy Lieblich, Director of Network Relations, Pioneer Network
Kim McRae, Co-founder, Culture Change Network of Georgia
Walter Coffey, Co-founder, Culture Change Network of Georgia
Penny Cook, MSW, Senior Quality Improvement Facilitator, Telligen
Cheryl Kruschke
, Chair, Colorado Culture Change Coalition
Lee Moriarty, Consumer Project Manager, Illinois Pioneer Coalition
Sandra Silva JD, Chair, Kansas Culture Change Coalition

Individuals Receiving the Services and Settings They Want: Realizing the Vision of the Federal HCBS Settings Rule
Room: International D-E-F

Learn how person-centered Home and Community Based Services (HCBS) can be a reality for individuals living in your community and State. Explore how Federal and State leaders are designing and transforming long-term supports and services as they implement the HCBS Settings Rule (2014). Understand how person-centered planning can result in the services -- and the settings -- that individuals really want.


Ralph Lollar, (Invited), Center for Medicare & Medicaid Services
Patricia Nobbie, Program Specialist, Administration for Community Living
Shawn Terrell, Administration for Community Living




A 2015