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Education Session G

Tuesday, August 4, 2015 - 4:00 to 5:30 pm

Session G1
Sponsored by the Alzheimer's Association "essentiALZ® Dementia Care Certification Program":
Palliative Care for Persons Living with Advanced Dementia: Why Comfort Matters!
ROOM: Rosemont C-D

Comfort Matters™ is a comprehensive, palliative approach to caring for persons living with advanced dementia, developed by the Beatitudes Campus in Phoenix, Arizona. This session will describe some assumptions about persons in different stages of advancing dementia, as well as the proposed principles and practices. Organizational adaptations needed in order to support comfort practices in residential settings will be identified. The Alzheimer's Association, NYC Chapter, worked with three nursing homes in NYC to adapt and implement these practices, and their findings, processes and challenges will also be shared.

Tena Alonzo, Director of Education & Research, Beatitudes Campus
Ann Wyatt, Coordinator, Palliative Care Project, Alzheimer's Association NYC Chapter

Session G2
Not Just a Garden - Integration of Architecture & Site Design to Enhance Memory Support

Gardens and outdoor spaces in memory support settings have the potential to actively enhance the overall care program, rather than simply serve as a visually appealing but passive backdrop. Careful consideration of programming, staffing, and resident engagement provides direction for an integrated approach to the architecture and site design, allowing for a rich, diverse setting that supports residents and the provision of their care.

Steven Montgomery, Associate, Harley Ellis Devereaux
Debra Axelrood, Landscape Architect, SmithGroupJJR

Session G3
Hospitality is the New Black: Customer Service in the Age of Culture Change
ROOM: Grand A

Great service is like a great relationship. Attention to details and purposeful relationship-building result in staff and residents experiencing the euphoria of true connection. And like all successful unions, EXCEPTIONAL "hospitality" requires practice, motivation, and commitment in order to create amazing outcomes for every human under our roof. This training hits home with interactivity, tools for success, real-life challenges, celebration, and belly laughs! Every attending participant will recognize their role in creating a World Class Service environment for internal and external customers alike. The session culminates in the entire audience ROCKING OUT in a raucous performance of teamwork and synergy!

Christopher Ridenhour, Director of Employee Engagement Training, Liberty Lutheran

Session G4
Facing Risk: Care Planning for Resident Choice and Self-Determination
ROOM: Rosemont A-B

Some care communities don't offer residents meaningful choices because of fear they will get cited by the surveyors or get sued by the resident's family if there is a negative outcome. Examples include a resident's wish to eat foods that might be considered a choking hazard; wanting to not be tied to an alarm despite being at risk for falling; or wanting to go outside without a caregiver. From the Rothschild Person-Centered Care Planning Task Force, this session will identify specific code language that supports residents' right to make decisions, even when it carries some risk. The program will outline the 6 steps of the "Care Planning for Resident Choice" process.

Jennifer Brush, President, Brush Development
Karen Schoeneman, Owner, Karen Schoeneman Consulting
Margaret Calkins, Board Chair, IDEAS Institute

Session G5
Therapy's Role in Dementia Care: Silos vs Collaboration?
ROOM: Heathrow A-B

People living with dementia want meaningful lives. Care partners need effective strategies to assist them. This requires all hands on deck. Collaboration is key. Therapists can contribute to the collaboration by analyzing performance, determining "Best Ability to Function", and developing care approaches that support Elder well-being. This approach minimizes unwanted behaviors, the use of antipsychotic drugs and caregiver burden. This session will discuss the needs of persons with dementia and their care partners; how therapists can contribute to meeting these needs; and how a collaborative model of care supports well-being for persons with dementia.

Jan Bays, Vice-President of Clinical Services, Creative Health Solutions
Linda Riccio, Vice-President of Operations, Creative Health Solutions

Session G6
The Individual Journeys, the Partnership, and the Unexpected Winds of Change
ROOM: Grand B

This special Sage session starts many years ago as a south side Chicago girl embraces her Catholic and Irish heritage to become a religious Sister. Almost simultaneously, an Indian Jesuit priest on the other side of the world launches an aggressive academic career. They meet in Chicago and the journeys of these deeply passionate persons are united in a common personal and professional career in long-term care operations and research. This session will expose how they have impacted "culture change" while embracing a great personal challenge in the winds of life as Parkinson's disease became a lifetime partner with them. Join the laughter and the tears.

Mary Tellis-Nayak, Vice President, Quality Initiatives, MyInnerView / National Research Corporation
Vivian Tellis-Nayak, Senior Director of Research, National Research Corporation
Jayne Clairmont, Owner, English Rose Suites

Session G7
Rethinking Home and Community-Based Care through Person-Directed Practices
ROOM: London International

Even someone's home can feel like an institution.  By engaging "caregivers" and "care receivers" in a balanced, person-directed relationship, care partnerships develop that transcend role and compartmentalized care services.  Together, empowered care partner teams support the well-being and ongoing growth of the Elder and everyone who collaborates with her. Participants will discover how person-directed practices can transform home and community-based care, from focused, therapeutic support for families in acutely stressful situations to services provided by home care agencies. Regardless of the setting, care partner teams committed to person-directed care work together to eliminate the plagues of loneliness, helplessness, and boredom.

Mel Coppola, Owner, Hearts In Care, LLC
Laura Beck, Learning and Development Guide, The Eden Alternative

Session G8
Leadership Model Assists in the Culture Change Journey
ROOM: International A-B-C

Leadership is responsible for the organizational culture they create, impacting customer experience and satisfaction, care, outcomes, staffing and financial success. Leaders set the tone and are critical in the development and sustainability of a program or culture. Participants will learn how a culture change leadership model can assist on the journey to enhance person-centered care, improve resident outcomes, increased staff, resident and family satisfaction, and improved revenues. Those in attendance will leave with practical, effective tools and ideas for programs that will enable them to institute a culture change initiative in their own organization. Replication research will also be shared.

Susan Gilster, Executive Director, The Gilster Group

Session G9
Technology: A Key to Involving Interdisciplinary Staff in Quality Elder Engagement
ROOM: DaVinci A-B

This session will discuss current research of successful non-pharmacological interventions for elders with dementia, employing currently available technology and will demonstrate how interdisciplinary staff can develop elder-specific programming. This session will also illustrate how interdisciplinary staff can work cooperatively to improve dementia care, reduce falls and alarms and promote elder-specific engagement through the shared interests of the elders and staff.

Sarah Kneisler, Consultant/Owner, Senior Innovative Solutions
Terry Gross, Vice-President, Linked Senior

Session G10
Driving Employee Engagement and Organizational Effectiveness through Self-Directed Neighborhood Teams
ROOM: International D-E-F

Skilled care homes are experiencing unprecedented challenges. Future success will require change and imagining a new way of working that is efficient, effective, and engaging. Through a specially designed and proven curriculum, leaders have the tools/resources to build cohesive, self-directed cross-functional teams empowered to improve well-being for all. This session features the implementation story of Schlegel Villages, a senior living provider in Ontario, Canada. Village leaders and a panel of care partners will share their personal stories and explore with participants why the curriculum along with organizational support, provides a solid platform for team development and meaningful culture change.

Jessica Luh Kim, Director of Education and Program Development, Schlegel Villages
Chris Perna, CEO, The Eden Alternative

Session G11
The Electronic Health Record: Friend or Foe in Navigating Person-Centered Care?
ROOM: United A-B

The EHR is a great technology tool, especially in skilled care settings where documentation can be challenging. Many organizations are years into their implementation and some are still in a learning curve. Others report conflicts between the technology and the goals of person-centered care. This session will provide an overview of the EHR, what works well, where the blind spots are and tips for those currently looking for an EHR. Informed by the results of a New York research study, this session will provide testimony of seasoned experience from two providers. The goal, bringing the EHR and PCC into alignment!

Gary Anderson, VP of Clinical Effectiveness / Chief Nursing Officer, Lutheran Senior Services of Missouri
Joan Devine, Director of Performance Improvement, Lutheran Senior Services of Missouri
Mary Jane Koren, Consultant, New York City

Session G12
Approaching End of Life Across the Continuum of Care
ROOM: Florence

How do we know what's important to residents and families at end-of-life, and how do we best accompany them on their journey? From the moment someone enters our continuing care community, anytime from independent living to one of our nursing homes, "What will happen to me?" is on most residents' minds. In this presentation we will use an interactive approach to discuss best practices that help residents and families consider and articulate what they hope for at end-of-life, while maintaining the fine balance of embracing life and living fully. Nursing, Chaplaincy and Social Work perspectives will be shared.

Susan Moser, Chaplain/Culture Change Leaders, Hebrew Senior Life
Anne Mahler, Clinical Nurse Specialist, Hebrew Senior Life

 Session A: Monday, August 3, 2015 - 11:00 am to 12:30 pm
 Session B: Monday, August 3, 2015 - 2:00 to 3:30 pm
 Session C: Monday, August 3, 2015 - 4:00 to 5:30 pm
 Session D: Tuesday, August 4, 2015 - 8:00 to 9:30 am
 Session E: Tuesday, August 4, 2015 - 10:30 to 12:00 Noon
 Session F: Tuesday, August 4, 2015 - 2:15 to 3:45 pm
 Session G: Tuesday, August 4, 2015 - 4:00 to 5:30 pm




A 2015