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Ohio Person-Centered Care Coalition

Contact Information
Hilary Stai
Office of the State Long-Term Care Ombudsman
614-466-5002 or 800-282-1206

Ohio Nursing Home Quality Incentive Links from 2012 Conference


Summer 2005: Five representatives from the state attended the St. Louis Accord and developed an action plan to move culture change throughout Ohio.

Fall 2005: The Ohio Person-Centered Care Coalition was named and established by theQIO, two provider associations, the Department of Aging, LTC Ombudsman, the DOH TA Program, the Dept. of Job and Family Services, the Health Policy Institute and a few providers, including Eliza Jennings, Avon Oaks, Westminster Thurber and the Healthcare Center at the Renaissance.

Winter 2005-06: The mission and vision were established. The coalition seeks to promote the ideals of the culture change movement throughout the state. A steering committee and subcommittees were formed and the coalition conducted its first annual conference, "With Person-Centered Care, Everyone Wins."

Spring 2006: Scripps Gerontology Center began nursing home surveys that included voluntary questions about culture change.

Summer 2006: Coalition developed a brochure and event display for Ohio trade shows.

Winter 2006-07: Coalition members were asked to meet with CMS to participate in the development of a training video on clinical aspects of person-centered care in Baltimore for viewing by providers and surveyors. Hosted teleconference in November 2007 on the topic of reducing alarms in the home. Participated in training for state surveyors regarding culture change in November 2007.

2010-2011: The State Coordinator took a job in another industry and the Coalition spent the year searching for a new home. The Office of the State Long-Term Care Ombudsman agreed to house and coordinate Ohio Coalition activities.

March 2012: The Coalition sponsored our most successful conference to date – Creating Home Through Choice and Purpose – in partnership with Ohio's two largest provider associations. Over 600 people attended. The Ohio provider associations subsequently resigned from the coalition to form their own person-centered group.

2013: The PCCC focused on board development and realigning priorities and focus. For example, identifying ways to promote culture change in venues other than nursing homes.

Organizational Structure

501(c)(3) non-profit organization
Officers – President, Vice President, Secretary, and Treasurer.
A State Coordinator provides continuity and support of coalition activities.
Board meetings are held quarterly, committee meetings/teleconferences are held as determined by each committee, there is an annual membership meeting, and the executive committee has a monthly teleconference
  • Education - Plan and facilitate educational events
  • Technology - Develop and maintain the coalition website, the coalition listserv, and assist in obtaining and training members on webinars, surveys, etc.
  • LANE (Local Area Network for Excellence) - The Advancing Excellence in America's Nursing Homes Campaign supports statewide LANEs. As a Committee of the PCCC, the LANE helps participating nursing homes achieve person-centered campaign goals.
  • Outreach - Plans and coordinates all marketing and promotional efforts using various forms and targeting various audiences;
  • TIPS (Transformation in Practice Solutions) Committee – developed and implemented a quality improvement project to enhance person-centered care through consistent assignment.


Revenue has been obtained through conferences and sponsorship of coalition activities. The coalition is exploring methods for online donations and payment for participation in monthly webinars.

2014 Accomplishments

  • A monthly series of statewide network educational webinars for nursing home providers covering a range of topics on implementing person-centered care strategies. Provided CEUs for nursing home administrators.
  • Quarterly Network meetings continued throughout 2014 to encourage and establish education, support and to exchange experiences and plans to aid in the improvement of the quality of life for those who live and work in Ohio's long-term care homes with a focus on the culture change process
  • An annual meeting sponsored in October for all statewide members.
  • Developed a sponsorship program for vendors, members, and others to sponsor the coalition or specific events.
  • Initiated a quarterly newsletter for members called Connections which provides updates on committee activities to our over 700 members.
  • Supported the Ohio Nursing Home Quality Improvement Project titled, "Person-Centered Care through Consistent Assignment: Achieving Quality Care through Quality Relationships." This is a voluntary project for nursing homes aimed at implementing consistent assignment and staff stability tracking tools for a specified resident unit while correlating a quality measure area for improvement plans related to resident care. Participating nursing homes must:
  1. Form a Consistent Assignment team to oversee project implementation that includes active involvement of management, direct-care staff, and residents (submit team roster and schedule of meetings);
  2. Complete a selection of a neighborhood/unit with between 16 and 24 residents for implementation and data collection;
  3. Facilitate training to implement the consistent assignment and staff stability tools from Advancing Excellence.
  4. Establish a baseline of residents and staff for tools that begins October 1, 2014. Select at least one resident improvement measure from a menu of options provided to measure impact of strategies implemented (need to select early to establish baseline). For example-a decrease in falls or pressure ulcers.
  5. Develop a new home-wide Consistent Assignment policy.