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Connecticut Culture Change Coalition

Contact Information

Michelle Pandolfi




The CT Culture Change Coalition (CTCCC) was formed in 2006 with our first kick-off meeting of long term care stakeholders, providers, consumers and others interested in the development and encouragement of person-centered nursing homes. CT long term care stakeholders and supporters include the Department of Public Health, the Long Term Care Ombudsman Program, the QIO, LeadingAge Connecticut, the Connecticut Association of Healthcare Facilities and many providers and consumers of long term care.

CTCCC is a voluntary, grass-roots effort by nursing home providers and stakeholders to learn from one another and support each other's efforts to change the culture in nursing homes to places where people want to live and work. CTCCC encourages residents and families to join the coalition and help guide its efforts.

The mission of CTCCC is to drive positive changes in long term care from institutional models of care to person-centered environments.

We promote development of person-centered environments where individuals live, work and grow in nurturing, respectful communities that honor personal choice and diverse lifestyles.

Organizational Structure
The CTCCC is open to all! We encourage nursing homes, residents, families, staff and other stakeholders to join CTCCC's efforts in actively shaping the culture of Connecticut's nursing homes. Those interested can join our mailing list at A steering committee of dedicated individuals helps plan CTCCC events and activities.


Steering committee members' time and efforts are all provided in-kind. Qualidigm, the state QIO, provides administrative support in-kind. A very generous donation from the state's retired "Untie the Elderly" initiative helps the CTCCC secure conference space and honorariums for speakers. The CTCCC does not charge for educational events, but accepts donations from attendees to support the CTCCC's activities.

2104 Accomplishments

Hosted and conducted the following three free educational events:
  • Culture clues in the workplace
The cultural and social landscape of the American workplace is quickly changing as a result of new immigration patterns to the United States. Today, many of our employees are culturally diverse, and their contributions to our facilities are vital to achieving our goal of comprehensive quality and person-centered care. As leaders, we must ask ourselves, "What do I know about the cultural and religious beliefs of these employees, and how does this influence resident care?"
  • Words have Power
What is at the heart of who we are as caregivers? What inspires us to do the work that we do? If we look deep in our hearts, would we use words that have been scripted for us in the medical model, or would we prefer words that uplift our residents and preserve their personhood?
  • LGBT Aging 101: Working with Lesbian, Gay, Bisexual and Transgender Older Adults
Lesbian, gay, bisexual and transgender older adults face unique psychosocial, cultural and economic concerns. The CT Culture Change Coalition hosted guest speakers Amanda Aaron, TRD, RM, and Lisa Krinsky, Director of the LGBT Aging Project, to speak about the distinctive and, in many cases, devastating issues facing this invisible and underserved population. Lisa's presentation was followed by a candid panel discussion with LGBT older adults living in CT. The panelists shared their perspective and opened up about their experiences accessing healthcare services across the continuum of care.